Welcome to Monogram (A Prestigier Company), collectively referred to as "we," "us," or "our." By accessing or using our services, including but not limited to our luxury marketplace platform, concierge service, and e-commerce catalog, you agree to comply with and be bound by the following terms and conditions. Please read the following carefully.

1. Membership and Access to Monogram Catalog

To access the Monogram catalog and take advantage of our exclusive offerings, you must become a member. Membership is subject to approval, and we reserve the right to deny or terminate membership at our discretion.

2. Cancellation/Refund Policy

Due to the unique nature of our rare and bespoke luxury items, all sales are considered final. Refunds and returns will only be considered under the following circumstances:

  • The item received is not as described in the listing.
  • The item received is not authentic.

Final Sale occurs when payment is processed by our credit card company or when a bank wire is sent. Verbal confirmation and/or receipt of an invoice constitute the placement of an order, marking it as final sale. If you have any concerns or questions about your purchase, please contact us directly.

3. Authenticity and Description

We strive to provide accurate descriptions and images for our products. Please note that some images on our catalog are stock photos used for a clean presentation. Real images of the product can be provided on demand. Most products are sold in pristine or great condition, unless otherwise specified in the listing description, especially for vintage items.

4. Buyer Protection

Our Buyer Protection policy applies in cases where the item received is not as described or is found to be inauthentic. Contact us promptly with any discrepancies, and we will work to resolve the issue. This is the only circumstance under which returns and refunds are considered.

5. Role of Prestigier Monogram

Prestigier acts as the intermediary between the item source and the client, managing communication, transactions, and shipping unless otherwise stated verbally. Our goal is to create an environment where clients can discover and acquire desired luxury goods or assets. Learn more at https://about.prestigier.com/concierge/.

6. Privacy and Security

Your privacy and security are of utmost importance to us. Some of your information, such as name and email, may be managed by our parent company, Prestigier, especially within our loyalty program. We implement industry-standard measures to safeguard your information; however, please review our Privacy Policy for more details on data handling and protection.

7. Changes to Terms

Prestigier reserves the right, in its sole discretion, to change the Terms under which monogram.prestigier.com is offered. The most current version of the Terms will supersede all previous versions. We encourage you to periodically review the Terms to stay informed of our updates.

These simplified Terms of Service complement the Extensive Terms of Service on the Prestigier website prestigier.com.

By using Prestigier and Monogram services, you agree to abide by these terms and any future modifications. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of the updated terms.

If you have any questions or concerns regarding these terms, please contact us at hello@prestigier.com. Thank you for choosing Prestigier and Monogram for your luxury needs.

Updated On: November 18, 2023